Frequently Asked Questions

The store will be open until July 30 for pre-sale merchandise that people can then wear to the convention. 

Only individuals with a US mailing address will be eligible to make a purchase.

There is no will call pick up option, it’s shipped orders only. 

No, they cannot.

You can see your tracking information in your shipping confirmation email, that includes your tracking number. 

We accept VISA, Mastercard, American Express, Discover, JCB, Diners Club, Shop Pay, Apple Pay, and Google Pay. 

Unfortunately, LRP points may not be used to purchase merchandise.

Unfortunately, PV and LRPs do not apply to merchandise.

Unfortunately, orders can not be cancelled or modified.

All PV product orders are to be placed via ASEA’s Virtual Office and all merchandise orders are placed via Unfortunately, we can’t combine orders or shipping charges for product and merchandise orders at this time.

All merchandise orders must be made through; however, you can purchase ASEA PV products and bundles through the Virtual Office. 

You will receive a shipping confirmation email with tracking information as soon as your order ships. Please reference the tracking information on that email for the most accurate scheduled delivery date. 

If you are having trouble locating that email or have additional questions, please contact ASEA’s Associate Support Team based for the market where you live.